Scott over at Arrowpoint Products and Perspectives on Salesforce.com has relased a new AppExchange application. Looking it over, I would think of it as a bit of a mix between a FAQ and a Wiki. In Scott’s words.

The Info Center was developed to fill a common need. During a rollout, users typically go through well constructed training sessions and will usually walk away with training materials, quick reference guides, etc. However, once the system has been in production for a while, people rarely ever reference that material again. When people have questions, the answers can be hard to find in the training materials. Training materials are typically not organized to answer specific questions that arise.

This is a problem we would frequently run into, and I have often thought that the Salesforce document solution wasn’t very strong in its basic implimentation. This is something I am going to have to play with. You can read more here and here.